Frequently Asked Questions

The timer is not working properly; what should I do?
If you notice that the timer stops during the course, click anywhere on the course page to restart the timer. For optimum performance close any other programs or applications.
Do I need to log out when exiting the course?
Yes, the log-out feature is recommended when you are ready to leave the course. This prevents unauthorized use by another party.
What should I do if I encounter a problem with website functionality while taking the course?
Exit the program, close all programs on your computer, and restart your computer. Try to access the course again. If this doesn’t solve the problem, email us at or call our customer service experts at 1-800-721-2663 between 9:00 a.m. and 5:00 p.m. Central Standard Time.
Once I complete the course and print my Certificate of Completion, can I continue to access the course?
No. Once you have printed your Certificate of Completion, you will be considered a course graduate. Thus, you will no longer need to access the course.
What browser should I use?
Our course is compatible with all web browsers. If you encounter an issue using your favorite browser, please call us or email us.